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To establish a Call queue, in the Groups admin center, expand, choose, and then select. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to add a resource represent this Call queue.

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Select the button next to the resource account you wish to appoint to this Call line. At the bottom of the pane, choose the button. If you need to develop a resource account: Under, choose the button to include a resource represent this Call queue. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Enter a detailed. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button. On the pane, pick the button. Agents see the resource account name when they receive an incoming call.

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Assign outbound caller ID numbers for the agents by specifying one or more resource accounts with a telephone number. Representatives can pick which outgoing caller ID number to use with each outgoing call they make. Within the Calls App, agents can use their Call Queue (CQ)/ Automobile Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you desire to enable representatives to utilize for outbound caller ID purposes. Select the button beside the resource account with an assigned telephone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed contact number: Under, pick the button to add a resource account.

Select the button at the bottom of the results. On the pane: Type in a detailed. Representatives see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button.

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After you've created this brand-new resource account for calling ID, you'll still require to: Select a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you enable them. As soon as you've chosen a language, pick the button at the bottom of the page. Specify if you want to play a greeting to callers when they show up in the queue.

The uploaded recording can be no bigger than 5 MB. If you pick, the system checks out the text that you type (approximately 1000 characters) when the Call queue responds to a call. Keep in mind When using Text to Speech, the text should be entered in the language chosen for the Call line.

Groups supplies default music to callers while they are on hold in a queue. The default music provided in Groups Call lines is totally free of any royalties payable by your organization. If you want to play a particular audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for individually clearing and securing all required rights and authorizations to use any music or audio file with your Microsoft Teams service, which may include intellectual residential or commercial property and other rights in any music, sound results, audio, brands, names, and other material in the audio file from all pertinent rights holders, which may include artists, stars, entertainers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other celebrations who own, control or license the music copyrights, sound effects, audio and other copyright rights.

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Review the requirements for adding agents to a Call line. You can add up to 200 representatives via a Teams channel. You should be a member of the team or the developer or owner of the channel to include a channel to the line. To use a Teams channel to manage the queue: Select the radio button and choose (overflow call handling).

Select the channel that you want to use (only basic channels are totally supported) and select. The following clients are supported when using a Teams channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Keep in mind If you use this alternative, it can take up to 24 hr for the Call line to be completely functional.

You can include up to 20 agents individually and as much as 200 representatives via groups. If you wish to include private users or groups to the queue: Select the radio button. To to the queue: Select, search for the user, select, and then choose. To to the queue: Select, search for the group, select, and after that select.

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Keep in mind New users added to a group can take up to 8 hours for their very first call to get here. If there are more than 200 members in the group, only the very first 200 members, in alphabetical order, will be included as agents to the Call queue. Important Known concern: Appointing personal channels to Call lines When using a private channel calls will be dispersed to all members of the team even if the personal channel just has a subset of staff member.

lowers the quantity of time it takes for a caller to be connected to a representative after the representative accepts the call. For conference mode to work, representatives in the Call queue need to use one of the following customers: The most recent variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Teams, Only mode. Agents who do not meet the requirements aren't included in the call routing list. We advise making it possible for conference mode for your Call queues if your agents are using compatible clients (overflow virtual receptionist). Pointer Setting to is the advised setting. overflow call handling. Once you have actually picked your call answering choices, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Business Server. Conference mode is needed if Groups users need to consult/transfer calls with Call queues. Agents may hear the configured music on hold in line for approximately 2 seconds when first joining the call.

If you require to utilize Conference mode, select,, or as the. If you require to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is allowed on the representatives, the mix of and isn't supported. If you need to utilize, select,, or as the.

When using and when there are less contacts queue than offered representatives, only the first two longest idle representatives will exist with calls from the queue. When using, there may be times when a representative gets a call from the line quickly after becoming not available, or a short delay in receiving a call from the line after appearing.